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Tips When Considering A Small Business Phone System
For small business owners, the idea of having a small business phone system set up can be exciting. After all, a successful business needs to have an open form of communication not just with a client, but within the organization itself. However, unless you are an experienced phone system operator, there are some mistakes a new owner can make. Mistakes that can mean the difference between profit and failure. Below are the top 3 mistakes an owner must avoid when setting up a phone system.
1. Make sure that you know the exact number and type of telephone lines you will be using for your company. It's simple really, the more extra lines you have, the more you pay for rental lines you don't need. On the other hand, if you have too little lines, you will find yourself having a communications bottleneck, with many of your staff sitting idly waiting for the next phone line to be available, not to mention having calls meant for one department getting sent to another because the first one is being used. It can be frustrating really. So make sure beforehand what kind and how many you need to avoid such mishaps.
2. The second mistake to avoid is agreeing to timed telephone calls in 20 second to 1 minute blocks. What this means is that a 5 second call will cost the same as a 20 second or 1 minute call, depends on what you have agreed on. This of course means a lot of wasted funds. So when agreeing with the telephone company, make sure that you sign up with the timed calls that are billed in 1 second increments. This ensures that you pay only for what you use, and that there are no extraneous billings you don't need.
3. The third mistake a new small business phone system owner should avoid is not getting a business phone plan match their call spending. What you want to do is making sure you are getting the lowest per minute call rates for the most common call types you will need. If you need to make overseas calls, make sure your plan favors that type. If you are using it for local calls, then choose the plan that matches with it. Otherwise, you might be spending for something that you are not using and thus accumulating a bill that isn't justified. Which may seem like highway robbery in the part of the telco, but in actuality you are to blame.
Of course there other mistakes that business owners use when applying for a business phone system, from choosing a telco with poor service support to other fine print details, but the above three are probably the most important things you should take note of before you sign up for a small business phone system. In the end, it all depends on what you and your company wants and needs. Also, and this is very much important, use your common sense. Practice these tips and you will have a flawless phone system in your office soon.
Small Office Phone System
Filed under Telephone Systems by on Dec 18th, 2011. 